JS
Julie-Anne Stephenson

1 reviews | Active since Jul 2012

02 Oct 2017, 11:26

Cell C changed my contract and billed me an unagreed amount

I received a call from cell c to change my contract from Top up 100 to the pinnacle 100 as Cell C no longer provided the top up 100 service. I was offered a phone which I declined. I asked if all my services will stay the same and what the amount would be. The gentleman I formed me that because I didn't take the phone it would only cost me R129 per month to which I agreed. My account has since been debited with an amount of R1044.00. When I called to query I was informed that my fee was actually R329 odd and not the R129 I had agreed upon. furthermore they charged me an out of bundle data charge of R500. Again of which I did not agree too. I went from paying my original contract with a phone of R449 to two times the amount. This is totally unacceptable. I am still waiting for a manger to call me back and explain where the error happened. I would like this contract cancelled with immediate effect. having R1044 debited from your account when you are expecting a mere R129 is absurd and completely misleading!

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Replies (2)
Cell C
Cell C's reply02 Oct 2017, 11:48
Official

Good morning Julie-Anne

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

Do expect communication.

Regards
Cell C | PN

JS
Julie-Anne Stephenson's update18 Oct 2017, 15:17
Reviewer Update
After receiving a call from Theodora it was confirmed that the amount would be paid back into my account. It has been 2 weeks since my query and i have received no refund or feedback. This is completely unacceptable. How long am I supposed to wait for a refund into my account after it was wrongfully debited? I called the support Centre only to be told that the credit is STILL allocated to cell c and has not been release back to my account. this is completely unacceptable as a specifically requested that the funds be returned to my account!