Cell c change packages and increase fees when and as they want

I have been waiting for settlement letter since from Saturday. Today it is Friday. I am not the only customer with such problem. Dear customers take your cases to ICASA and consumer unit. If we all write to the regulating bodies so that they can slap cell c with another fine and they will close the business. I don’t know what business is still there cause they can’t even service their debts. New customers see how many people are complaining about cell c service that means you must stay away. Soon they won’t afford to pay hellopeter replies or maybe they owe hellopeter too. They don’t care about their reputation anymore they are like ***boys. This very same companies are quick to point the shortcomings of South African government but they offer the same shoddy service if not worse. If you are planning to take contract with cell c look at all the complaints and tell me if it’s worth it.

So I am still waiting for Cell c till now. Last week I complained about them changing packages now and then without my permission. Today I received an sms message that claim I requested package change. So I phoned cell c to give proof that I ask for package change no one can proof. I am still requesting letter of settlement . If nothing is forthcoming by today and they continue to change plans like they do without my request then Monday I will register complaint with Consumer and ICASA. Cell c is badly managed worse than South African government. No accountability no one knows what’s happening there. I was on the phone sent from pillar to post no one can account for anything. If the regulator doesn’t protect customers who are subscribed with cell c I am telling you this ***boys will debit our accounts five times in a day or change our plans five times within two hours. This is the craziest private company that I have dealt with. Where you are refused cancellation instead your package is changed twice in a space of two years and you didn’t request all of this. Contract increase every year more than inflation. It’s wild wide west at cell c. Can the government look at the amount of debts and what they have to run business.

I don’t know if I must cry or what. This guys lie that I received a call nothing like nada. See the culture of dishonest people is seen everywhere in South Africa. Any institution that takes their reputation serious would have taken this serious and address a simple request of settlement letter. So they delay this until the next debit date. So that they can make money out of me. Anyone who intend to buy cell c contract stay away from this Mickey Mouse business. I don’t publish this because I have nothing to say rather I have been undermined by this *** boys

I do t know but people keep in mind that Cell c has not phoned me to this day and they refuse to provide me with Letter of settlement. When I phone their Retentions department , I am transferred to legal that is clueless about what needs to happen. I am held hostage by cell c they want to debit my account by force

No response from cell c to date. I can’t have settlement letter. I can’t load data for the whole weekend. Their agents hang up on me or advice me to refresh my phone by either switching it off and on. Cell c claim turn around strategy with service they provide. Cell c won’t survive this competitive market with agents that have so much attitude and condescending mentality. If they are closing 130 branches then that means it’s hard to keep any customer. Are they keeping all their customers contract by ignoring requests? I am not spreading lies here the link support all my statements and I hope other customers can see the problem that I am facing dealing with cell c agents who lock my simcard whenever they want and the are no repercussions. No manager accountable , the plane is on auto pilot
https://www.itweb.co.za/content/lLn147mj2RLMJ6Aa