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CV
Charl V

1 reviews | Active since Jan 2018

03 Jun 2024, 13:59

Cell c challenge

I had an Query on my account which i did not upgrade and when i query my problem the call center just keep on saying this problem is escalated. To whom and when nobody can tell me.The query should have been resolved within 7 working days but still 3 weeks into my query and i get no response>Iam also being charged an amount that is absurd and about R530 more than my previous account month

0
Replies (4)
Cell C
Cell C's reply03 Jun 2024, 14:11
Official
Dear Charl Vorster
Thank you for reaching out to us.

We apologies for the unpleasant experience. Please allow us to look into this matter and rectify it as soon as possible. Please note that we have referred the matter to our team, and one of our consultants will contact you within the next 24-48 working hours.

Regards,
Cell C | SR

Best regards,

CV
Charl V's update06 Jun 2024, 14:01
Reviewer Update
  1. i still have no feedback on my query that i launched on hellopeter,seems they ignore you if you have a problem
CV
Charl V's update06 Jun 2024, 14:01
Reviewer Update

  1. no feedback yet?????
Cell C
Cell C's reply06 Jun 2024, 14:31
Official
Good day Charl Vorster 

We will have the matter followed up and revert with feedback.  Apologies for the delay, our team will be in touch. 

Cell C | MP 

Best regards,