Cell C: Cfibre support “A bunch of losers”

Dear CellC,

It is with great dissatisfaction that I send this email. Cfibre is by far the worst company to deal with on any customer issues, so much so that I truly believe you are taking people for a ride.

I’m honestly glad that I managed to move my fibre supplier to another provider, I’d rather spend my R10 788 a year to customer focused provider who is able to resolve customer related issues but honest worst company I’ve ever dealt with but I’m sure you don’t care regardless

I’ve been trying to get a refund for months and I’m still not assisted. I’ve spoken to consultants, supervisors, line managers you name it. I have a list of names of people I’ve spoken to who all promised to follow up on my issues and get it resolved and yet I still had to call in myself today and speak to yet another consultant.

I don’t know what else to do. Either your staff need training or your business processes needs to change, but honestly I have nothing good to say about my experience being a client.

Just do better!