LT
Lungile T
1 reviews | Active since Apr 2010
10 Mar 2019, 17:39
Cell C CFibre is USELESS!!!
I am once again frustrated with Cell C CFibre and have to resort to Hello Peter. I have not had internet service for 2 weeks now. This was first reported on 25 February 2019, unfortunately I do not have the reference number provided for that date however it can be picked up using my ID number. I thereafter reported the matter again on 03 March 2019 (reference number cf048665); after numerous phone calls to their call center I was eventually advised that a gentleman by the name of Riaan will contact me as he was allocated that case that was reported on 25 February 2019. To date I have not received a phone call from anyone from CellC Cfibre. I have even emailed their customer support but still no word!
I have also directly checked with Metro Fibre (WiFi infrastructure) regarding any issue on their side and they have advised my connection is active on their system.
I am currently paying for a service that I am not receiving since 25 February 2019 and I’m sure I will not be receiving a refund for all the days I haven’t had a connection. Frustrating to say the least!! No accountability for Cell C whatsoever and no care in the world for resolving client issues. I regret the day Greencom sold it’s customers to Cell C!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
11 Mar 2019, 08:01Good morning Lungile
We will get someone to liaise with C Fibre and assist. Do expect communication.
Regards
Cell C | PN
We will get someone to liaise with C Fibre and assist. Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Mar 2019, 08:01
Official
Good morning Lungile
We will get someone to liaise with C Fibre and assist. Do expect communication.
Regards
Cell C | PN
We will get someone to liaise with C Fibre and assist. Do expect communication.
Regards
Cell C | PN
Best regards,
LT
Lungile T's updateReviewer Update
11 Mar 2019, 19:04Good day
Unfortunately the individual who phoned me phoned when I was busy with a telecon. Unfortunately they didn’t leave a message nor try me again later during the day. I later received an email stating that my WiFi is working.
Upon my arrival at my house I checked if WiFi was working and to my disappointment, it was still not working. I proceeded to switch it off for 15 minutes, hoping it would work thereafter. After noting that it wasn’t working I phoned the CFibre call center and was advised that the case number (CF050109) was closed and was told that the person wrote that my WiFi is working. That really angered me as I didn’t understand how that individual could conclude and close the case without any confirmation from me. I demanded the call center to reopen the case and get someone to come to my house and check the connection. It has become beyond ridiculous now. I really don’t understand why I’m treated as though I don’t pay for this service.
LT
Lungile T's update11 Mar 2019, 19:04
Reviewer Update
Good day
Unfortunately the individual who phoned me phoned when I was busy with a telecon. Unfortunately they didn’t leave a message nor try me again later during the day. I later received an email stating that my WiFi is working.
Upon my arrival at my house I checked if WiFi was working and to my disappointment, it was still not working. I proceeded to switch it off for 15 minutes, hoping it would work thereafter. After noting that it wasn’t working I phoned the CFibre call center and was advised that the case number (CF050109) was closed and was told that the person wrote that my WiFi is working. That really angered me as I didn’t understand how that individual could conclude and close the case without any confirmation from me. I demanded the call center to reopen the case and get someone to come to my house and check the connection. It has become beyond ridiculous now. I really don’t understand why I’m treated as though I don’t pay for this service.
LT
Lungile T's updateReviewer Update
20 Mar 2019, 18:05I am now at my wits end regarding this matter. I was contacted by one of your technicians last week Tuesday (12 March 2019) and according to the various questions he asked regarding my connectivity he advised that we required a new router. He advised that I will not be able to receive a new router if I don't sign up for an additional 24 months. I requested that he cancelled my contract effective immediately as I cannot be subjected to such. He requested that I send an email with the request and immediately sent an email. I am now being subjected to stay with Cfibre until 31 March 2019. I find that despicable as I do not have internet access and had been advised that my contract will be terminated immediately (by Loreal whose direct contact number I have). Loreal had also sent an email to Metrofibre to terminate immediately until I spoke to her supervisor who told me that no such will happen. I am fed up as my new ISP cannot connect me until I am disconnected to Cfibre. I have not had internet access for almost a month now as a result of all this! The internet is a NECESSITY in my family.
LT
Lungile T's update20 Mar 2019, 18:05
Reviewer Update
I am now at my wits end regarding this matter. I was contacted by one of your technicians last week Tuesday (12 March 2019) and according to the various questions he asked regarding my connectivity he advised that we required a new router. He advised that I will not be able to receive a new router if I don't sign up for an additional 24 months. I requested that he cancelled my contract effective immediately as I cannot be subjected to such. He requested that I send an email with the request and immediately sent an email. I am now being subjected to stay with Cfibre until 31 March 2019. I find that despicable as I do not have internet access and had been advised that my contract will be terminated immediately (by Loreal whose direct contact number I have). Loreal had also sent an email to Metrofibre to terminate immediately until I spoke to her supervisor who told me that no such will happen. I am fed up as my new ISP cannot connect me until I am disconnected to Cfibre. I have not had internet access for almost a month now as a result of all this! The internet is a NECESSITY in my family.