Cell C CFibre is the PITS!!!

At the end of January 2018/beginning February 2018, my WiFi service provider, Greencom, advised me that it was transferring its customers to Cell C Cfibre (on the same terms and conditions). When that communication came through, I had already paid the monthly service fee in advance for February 2018 and obviously January 2018 was already paid for at the end of December 2017.

I have existing cellphone contracts for my sisters on Cell C and to my surprise, on the 5th or 6th of February 2018, I received invoices relating to the cellphones as per normal and linked to the same account for the cellphones was an amount in excess of R1300 for cell c cfibre for the months of January 2018 (partial charge for that month) and February 2018. I was mortified and angry that cell c just attached this C fiber to my existing cellphone account thus latching onto my existing debit order authorization for the cellphone account and for also charging me for amounts that I had already paid over to Greencom. I thereafter submitted all the relevant proof of payment to Greencom and Cell C cfibre, requesting them to rectify the error and split out my accounts. Cell C cfibre responded saying that they are working on fixing the issue. On 20 February 2018, they advised that I would be receiving updated invoices/statements during that week. Till today nothing has been done.. I have sent numerous emails with no response. I have phoned the cfibre call centre but still have had no joy. Each time I get told that the next invoices will have a credit for the incorrect amounts that were charged. I even resorted to speaking to a “supervisor “ in the call center named Wynand but still no joy. The last time I spoke Wynand he sounded agitated and told me that accounts department is working on resolving and rectifying the incorrect amount charged.

Another issue I had was that my Greencom contract was R630 per month for uncapped and unshapped 10Mbps. We were told that the same terms would apply to Cell C cfibre. I am now still being billed almost R750 pm. To make it even worse, my service is supposed to be for 10Mbps but the speed is usually below 5Mbps. This was never tha case when I was on Greencom.

At this point I am GATVOL! I just want my money back so I can cancel the damn contract and move on to a better service provider. I regret the day that Greencom handed us over to Cell C.