1 reviews | Active since Dec 2013
Cell C
I am not one to complain or write bad reviews however Cell C has left me with no option.
I had a contract with Cell C for numerous years and payments were always on time and up to date. This year(2020) unfortunately due to a GLOBAL PANDEMIC (incase they were unaware) I had missed 3 months payments and my cell phone number was blocked. I had made arrangements and was advised by a consultant the account had been handed over.
The first week of September 2020 I made a full payment of the outstanding amount paying up the entire contract. Proof of payment was sent to Cell C collections department, Cell C legal department as well as the company it was handed over to immediately.
I have tried on 3 different occasions to contact Cell C legal department, after being transferred from 1 department to another, eventually I am told that I cannot speak to anyone from legal and was provided an email.
Fast forward to November, I still had not received a response from Cell C,I still had not received a paid up letter and my number is still blocked.
I would like Cell C send me the paid up letter and to unblock the telephone number so that the telephone number remains on prepaid or so that I could port over to another network.
Assistance would be highly appreciated.
We acknowledge receipt of your complaint and we'll assist.
Do expect communication.
^PN
We acknowledge receipt of your complaint and we'll assist.
Do expect communication.
^PN
I had received a call from Palesa Nhlapho (social media consultant). She was very professional, knows her job well and within a few minutes I had received the paid up letter.
Thank you so much Palesa,
Cell C needs more consultants like you.
The pleasant service was short lived as in order for me to reactivate my number requires me to do a sim swap.
I was informed to call 084 143 (sim swap department I believe) and spoke to Sindisiwe.
Sindisiwe's service was ********** and probably the worst service I had ever received from any call centre consultant in my entire life.
After having to repeat my entire story to her as to why I would like to do a sim swap, she done a security check (very rudely) and eventually she would not be able to assist me.
She clearly does not know her job, even going as far as to insisting that there is NO social media department at Cell C and that there is NO Palesa Nhlapho working there.
Eventually I requested to be transferred to her supervisor Pablo Mosoeu who managed asked me to contact legal department.
Turns out the Cell C system had still not been updated even though payment was made in September.
I had received a call from Palesa Nhlapho (social media consultant). She was very professional, knows her job well and within a few minutes I had received the paid up letter.
Thank you so much Palesa,
Cell C needs more consultants like you.
The pleasant service was short lived as in order for me to reactivate my number requires me to do a sim swap.
I was informed to call 084 143 (sim swap department I believe) and spoke to Sindisiwe.
Sindisiwe's service was ********** and probably the worst service I had ever received from any call centre consultant in my entire life.
After having to repeat my entire story to her as to why I would like to do a sim swap, she done a security check (very rudely) and eventually she would not be able to assist me.
She clearly does not know her job, even going as far as to insisting that there is NO social media department at Cell C and that there is NO Palesa Nhlapho working there.
Eventually I requested to be transferred to her supervisor Pablo Mosoeu who managed asked me to contact legal department.
Turns out the Cell C system had still not been updated even though payment was made in September.
No response to emails I have sent.
Calling the call centre results in me being transferred back and forth as each department blames the next.
Is there somebody at Cell C that could assist me???!!!
No response to emails I have sent.
Calling the call centre results in me being transferred back and forth as each department blames the next.
Is there somebody at Cell C that could assist me???!!!