SA
Saville A

1 reviews | Active since Jun 2020

18 Sept 2020, 22:02

CELL C - CEO doesn't care, why should the CELL C staff care. Cell C subscribers , change your service provider.

CEllC, STAFF AND CEO doesn't care about their customers. They should rather close down.

Pathetic service, They cannot resolve any queries, they cannot access their own reference numbers, they don't know themselves what going on in CELLC.

I have been trying to resolve issues with my cellc account for more than a month now. I have received so many reference number but no one called or resolved anything.

I have sent so many emails to CELLC and the CELLC CEO but now one bothered. The CEO doesn't even care.

Even after speaking to M Mo***eng at CELLC who guaranteed he would resolve my issues and he would be chatting to me until its resolved just didn't bother. He vanished and ignored all my calls and mu emails. (***)

After numerous calls and numerous email my month to month account has still not been cancelled even though cellc said it would be cancelled. I rather get told now that my lines are suspended even though its now a prepaid account and i have been buying airtime. I get told that in order to get my lines working I need to pay R489 for a service I will not receive and then they will cancel my month to month contract again even though its prepaid.

Below is 9 reference numbers and nothing has been resolved. Its a pity I cannot upload all the emails her , including the emails where the CEO is copied in for everyone to see how cellc operates. 1. *** 2. *** 3. *** 4. *** 5. *** 6. *** 7. *** 8. *** 9. ***

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Replies (4)
SA
Saville A's update18 Sept 2020, 22:05
Reviewer Update
All I want is my month to month lines to go back to the prepaid that it was initially. Is this too much to ask
Cell C
Cell C's reply19 Sept 2020, 10:31
Official
Good day Saville August 

Thank you for contacting Cell C. 

We apologize for the unpleasant experience that you have had. 

Our team will be in touch. 

^MP 
SA
Saville A's update19 Sept 2020, 11:35
Reviewer Update
This response I got FROM cellc today is the same response I have been getting for over a month. All this response from cellc means is that cellc will ignore you and nothing will be resolved by cellc. Next step is for me to send another email to the Cellc CEO and also copy in the cellc CFO
SA
Saville A's update22 Sept 2020, 11:07
Reviewer Update
Guess what.... Still no contact or resolution from CellC. Why am I not surprised.