1 reviews | Active since May 2021
Cell C cellphone contract professional **********/********
I followed procedure to cancel my contract 30 days in advance as per standard policy. My contract is all paid up but for some reason their system couldn't record my cancelation request even after the call centre assist confirmed it was done and I will receive a text message confirming that, which I still haven't received. Called from the beginning of the week and was told they have.no record of my cancelation on the system yet again, and if I cancel that day I will need to pay for the month of June for services I am not using. Why should I be.paying for a paid up contract, is it because I refused to take an upgrade contract for an additional month. Going through other reviews, it seems you do it all the time and you are just ********** ******** everyone. It is not my fault your staff didn't update the system, my responosibily was paying the contract up which I did. Funny enough you were unable to trace my last debit order and I needed to go to an extent of sending my bank statement as proof. Interesting how you well you train your staff to be manipulative in all this. You have lost me as a client including my colleague who was about to take a contract with you. I will be posting this on Twitter and other platforms too. I think that's when you will take is seriously and stop ******** us.
I am fed up with the nonsense.
