ZM
Zintathu M

1 reviews | Active since Aug 2023

01 Nov 2017, 20:56

Cell C cellphone contract not terminated q

Hi Peter,

I have a problem with Cell C not wanting to close my cellphone contract. It ended end of August 2017 and they have been debited my account for airtime I did not sign up for. I did not see this at first as my bank does not notify me for transactions under R100; I noticed this when going through my statements last month and made a query about it. I immediately called and cancelled my contract and received the sms informing me of this. But today I got credit with airtime after being told that my sim will be switched off month end? Please assist me. My cell c no. **********

Regards Ntando

0
Replies (2)
Cell C
Cell C's reply02 Nov 2017, 07:24
Official

Good morning Nontando

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

ZM
Zintathu M's update02 Nov 2017, 13:17
Reviewer Update
Good Day Please send me proof of account closure by noon tomorrow and disconnect my sim card by noon tomorrow I do not want to still be a Cell C customer. And Please send your account details so I can pay you for the airtime you credited on my account yesterday when you had received my cancellation requests on time to cancel this. I do not want to hear any further excuses from you.