Cell C Cell Phone Contracts

I want to start off by saying I have never written a review, but Cell C has frustrated us so badly I felt the urge to actually register a account on hello peter to write this review

My dad has app**** for a Cell C contract more than a month ago.

He firstly app**** in store, he was then told that his application has been denied. He then received a phone call from a Cell C representative a few days later letting him know his application has now been successful

He did accept the mandate order on his bank account and followed all the required steps. When we did a follow up we were told that he app**** for a rooter, which he never app**** for. After getting the rooter problem resolved and getting it changed back to the special on the Samsung A35 and A25 we were told the that the phones were with the courier department.

After not receiving any communication thereafter we called back again, they then said they do not have stock on the cell phones but as soon as they have our order will be processed. Thereafter we called again being told the parcel is with the courier. Then we called again last week for a follow up and they told us they do not have stock but we should receive the phones early this week.

I called again this morning for a follow up as we never hear back from anyone at Cell C, I then spoke to a lady in the service department who again told me we app**** for a rooter. After explaining to her what has happened she transferred me to the sales department and I spoke to Smangele in the sales department. I ask you to please go and listen to this call as this is probably the most rude customer service agent I have ever spoke to in my lifetime.

I then sent an email to Cell C this morning and I am yet to receive any feedback.

Would never recommend Cell C , and seriously never expected this from them. @Cell C DO BETTER.