Cell C - Cell ******

For THREE weeks we have been trying to sort out account discrepancies and are still waiting for a call back.<br> Due to Cell ****** inability to allocate cash payments, we have sat for most of the month without being able to make calls or use data as they cut our lines. Now all of a sudden we have a bill of R2100 and we have not used any of the 4 contracts we have with them.<br> <br> Customer Service staff promise to call back and we are still waiting on about 5 call backs. Your customer service is appalling! To have to wait for 3 weeks for a call, shows that all Cell C cares for is their customers money, not customer satisfaction.<br> <br> Customer Service staff can see that all payments have been made, but one payment was not allocated.<br> We have 4 accounts with Cell C and the invoice arrives with only one amount, so how can a payment not be allocated? Surely if the payment matches the invoice, this can be easily allocated? We have to rely on Cell C staff to allocate it. In store they tell us they cant allocate it, but the call centre says we have to go back to the store to do this.<br> <br> I think its time to move our business to Vodacom, at least they know what they are doing!!!