CL
Chris L

1 reviews | Active since Oct 2022

27 Jun 2023, 16:58

CELL C ( CELL CARE LESS )

Cell C ******** salespeople. My elderly mother of 77 was persuaded by a Cell C sales agent that she is receiving two free cell phones, because she has been such a loyal longstanding customer. She is now being billed for 3 contracts. Her monthly bill has increased from R600 per month to R2056 per month. Which she cannot afford. I have spent countless hours dealing with numerous Cell C customer service agents to find an amicable solution, to no avail. You get passed from one department to the next, no one seems to be able to find a solution or just not willing to assist. In the hope that someone at CELL C sees my review and is willing to help here is your case nr ***

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Replies (2)
Cell C
Cell C's reply27 Jun 2023, 17:27
Official
Dear Chris Lotter

Thank you for contacting Cell C. 

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

We have referred your query to our Team, we will be in touch to further assist.

Regards,
 ^TM 

Best regards,

Cell C
Cell C's reply27 Jun 2023, 17:58
Official
Good day Chris Lotter
Thank you for bringing this matter to our attention. Please accept our sincerest apologies as we look into this matter. We will be in touch. 

^NT

Best regards,