Cell C& Cell C insurance. (Shocking service)

I am so disappointed in Cell C and their insurance company. I had my iphone 7 insured by cell c for months, my phone was then ****** and my car was broken into. Unfortunately the cell phone broke prior to the ******* and i had taken the sim card out as i needed the contacts. I needed to submit a claim to the police for my car as well as my cell phone and when i had time in the week i went to cell c to submit a claim for the cellphone itself. It took months for them to get back to me, what is suppose to be a max 21day process turned into a 2 month process with many follow up calls from me and little to no information from cell c - i was just put through to consultant after consultant. Eventually i got so fed up with them while they CONTINUED to take my money that i cancelled the insurance and demanded my money back for the claims i had paid over the months. The consultant said she could not give me my money back and i would have to reverse payments at the ban**** To which i did and was left with my cell phone account suspended!!! I have NO cell phone and now NO connectivity and instead a bill from cell c???? RIDICULOUS. I demand someone to sort this out immediately otherwise i will take this to small claims court!!!!