Cell C & Cell C Insurance - PLEASE GET IT TOGETHER

My particular complaint is with Cell C Insurance. It seems to me they are trying their upmost hardest not to process my claim! On a claim as simple as a cracked screen!

They keep asking for information by email in small drips and drabs. The latest of their requests (via separate emails - sent only once I responded to the previous one) included: 1. Has there ever had a number change on the device?

....then.. 2. Why was the claim form late - please send motivation?

....then.. 3. Please send the same motivation letter but in a hand-written note with a signature.

ONE OF THE REASONS THE CLAIM FORM WAS DELAYED FROM THE DAY I DEPOSITED THE PHONE WAS BECAUSE OF THIS BACK AND FORTH WHERE I ONLY GOT ASKED QUESTIONS IF I CALLED THEM.

EVEN AFTER I SPECIFICALLY ASKED TO BE CALLED AS SOON AS THEY RECEIVED REQUESTED INFORMATION SO WE COULD SETTLE EVERYTHING IN ONE GO AND CUT DELAYS, THEY STILL PERSISTED IN NOT CALLING ME BACK AND DELAYING THE PROCESS WITH THESE QUESTION!

GUUUUYYSS, I HAVE A DAY-JOB TOO!!!! I CANNOT SIT AROUND PLAYING THIS GAME WITH YOU!!!

I have had a cell c contract for a few consecutive years now and have remained a loyal advocate of the network to friends and family...until last year. NOPE

It actually started with Cell C store managers not submitting forms on my behalf correctly and no-one ever owning up for this or rectifying it - to Cell C making me carry the job of call center assistant just to get this claim, or any other issue through.

It is just a cracked screen!