1 reviews | Active since Mar 2017

15 Mar 2021, 11:07

Cell C causes loss of work days

Dear Hello Peter - I have an expensive contract with Cell C for calls, SMS and data - I'm a long-standing fully paid up Cell C customer since 2002, On Friday 12th March Cell cut me off its system - I could not make or receive calls or access data or the internet despite having 39G of data available - the message on my phone said "not registered on network". I could only reach Cell C this morning and have spent three hours on the phone speaking to six Cell C Help Desk consultants so far, Cell C restored my ability to make and receive calls this morning after I reported the problem but Cell C has now cut me off data and the internet completely - the sixth Cell C helpdesk person said that my call has been escalated and there is nothing further the helpdesk can do until Wednesday. I have lost three days already and will lose another three - this is a disaster for my work and unfair because I am paying a lot and have the minutes and data. If you could please help to speed up Cell C's addressing of the problem so that I do not lose any more days, that would be much appreciated. Best regards, Heidi Bolton

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Replies (1)
Cell C
Cell C's reply15 Mar 2021, 11:17
Official
Hi Heidi 

Please change your network settings to automatic, restart your device and let us know if there are any changes.

^PN