Cell C causes loss of work days
Dear Hello Peter - I have an expensive contract with Cell C for calls, SMS and data - I'm a long-standing fully paid up Cell C customer since 2002, On Friday 12th March Cell cut me off its system - I could not make or receive calls or access data or the internet despite having 39G of data available - the message on my phone said "not registered on network". I could only reach Cell C this morning and have spent three hours on the phone speaking to six Cell C Help Desk consultants so far, Cell C restored my ability to make and receive calls this morning after I reported the problem but Cell C has now cut me off data and the internet completely - the sixth Cell C helpdesk person said that my call has been escalated and there is nothing further the helpdesk can do until Wednesday. I have lost three days already and will lose another three - this is a disaster for my work and unfair because I am paying a lot and have the minutes and data. If you could please help to speed up Cell C's addressing of the problem so that I do not lose any more days, that would be much appreciated. Best regards, Heidi Bolton
Please change your network settings to automatic, restart your device and let us know if there are any changes.
^PN
Please change your network settings to automatic, restart your device and let us know if there are any changes.
^PN
