Cell C Case number ***

To whom it may concern

I have been a loyal customer for almost 10 years now, and my mother for almost 18 years. I opened a contract for my mother on her number and she was able to get phone calls and everything at home.

Since a few months ago, she is not able to make or receive phone calls if she is at home, but she is able to receive SMS's. This is really a very frustrating issue. We went to the Cell C shop in MOA multiple times and multiple people have helped, but the issue has still not been resolved. On Sunday, 20 August, the woman who assisted us, said it is because the SIM card is too old as it is from 2015. We were told to do a SIM swop which I had to pay R115 for and the woman said this will help- this has still not resolved the issue as my mom can still not make or receive calls. Now I have paid R115 for nothing, this is really not a sign of good service as it feels like the sales people are not really competent to resolve an issue and are grasping at straws. Can you please assist in solving this issue? The number in question is 084 *** ****. I also feel it is not too much too ask to get a refund for the R115 as this didn't resolve the issue. I decided to first escalate the issue to you before I go the HelloPeter.

Thank you in advance

Regards

*This was the first email I sent Cell C* (sent on 23 August)

To whom it may concern

I just want to refer to the above-mentioned case number. I would just like to say how extremely disappointed I am in your services in regards to the case. As stated in my case, I have trouble receiving calls at my house, I can only receive Whatsapp calls and then you have the audacity to send a message saying you tried to resolve the issue by calling me but I didn't answer. OF COURSE I WOULDN'T ANSWER BECAUSE I CAN'T GET ANY CALLS AT MY HOUSE!!!! So either you send someone to my house to try and resolve the issue, or I expect you to cancel my contract without me having to pay a penalty, what is the use of having a phone if I can't use it to phone people?

Regards

*This is my second email to Cell C* (This was sent on 4 September)

...and still the problem hasnt been resolved or we havent been contacted.