Cell C - Carnival Mall - Poor service

<p>I handed in my damaged Mobicell tablet on 06/06/2016 for a damage report. I was told it takes 21 days. I needed this report for my insurance. The next day they mailed me with a job number "CPOR8455". Today is the 15/07/2016, I have received no feedback, not even a courtesy call. My insurance took the innitiative to settle my claim already. My insurance needs my broken tablet for salvage purposes. I have visited the store four times already as well, no luck. I dealt with Rose the first time, the other staff say that Rose will only be in at 11h00 am. Does this store stand still if Rose is not in? I have sent an e-mail on 06/07/2016, no feedback. The last time I visited the store, apparently it cannot be fixed, they will supply me with a new one. I never asked for a new one, just a simple damage report, I need my broken tablet back, what is so hard to understand !!!!! This is poor and pathetic service. Who can help me?</p>