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Ben P

1 reviews | Active since Aug 2023

06 Aug 2023, 13:40

Cell C Carnival Mall

Good day. I've been a client at cell c for six years. Every second year they will call me, asking/promoting an upgrade/renewal. In May this Year we got the same call but we opted not to renew the contract. The Caller told me to cancel the contract by calling the cancelation department. 082143. I called them and canceled the contract. The usual monthly. debit are R533.11. At the end of June, Cell C debits my account with R1008.99. I work cross border (Tanzania) meaning, swallow my pride and call the cancelation line at a huge cost. I even canceled the debit on my cellphone banking app. This morning I received an email with a bill of R2017.98. My wife sent Cell C numerous mails even a legal letter but Cell C still don't do their work. R3000 is a lot of money to pay for a service that has been canceled. We need answers

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Replies (7)
BP
Ben P's update07 Aug 2023, 06:32
Reviewer Update
Why dont you follow up the mails that has been sent by ***s sent by ***. Because despite canceling this contract, still I am getting billed for this contract after its 24 months. Double by the way. Please communicate through email to Shereen.
BP
Ben P's update07 Aug 2023, 06:34
Reviewer Update
The emails sent to you have my international number in the signature, also Pearson Attorney's number is on the mail Signitures. Awaiting your call
BP
Ben P's update02 Sept 2023, 22:11
Reviewer Update
And yesterday collections department STOLE R500.00 from my account.
Cell C YOU are daylight ******s. How do you go about doing business. NADINE,,,, you called me to do a re-imbur*****t...... Now R500. 00 gets debited from my bank account.... What the hell is going on??????
Cell C
Cell C's reply03 Sept 2023, 08:14
Official
Dear Ben Pretorius

Thanks for getting in touch.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

We will follow-up on your query with our Team and revert back with feedback.

Regards,
^TM
BP
Ben P's update09 Nov 2023, 11:02
Reviewer Update
Now I've been handed over to a collections company. Account still not closed after being told that they will mail me my contract closure letter. CELL C. You are ***********.
BP
Ben P's update10 Nov 2023, 16:40
Reviewer Update
My ****** contract finished in May........ You kept on debiting my account for R1008 and when I blocked your debit order, 2 months later your collection department Stole another R500 from my bank account. Then you ***** futher to charge me interest on arrears and ****** hand me over. Dawn from Cell C Carnival Mall told me the account is settled and will mail me the confirmation letter. Like really????????? Ombudsman please look at this. We even sent you mails from Pearson Attorney's but still this situation cannt come to an end. Voice notes were sent on mail that your account department will reimburse me the overpaid funds,,,, now I sit with you handing me over to a collections company. Realllllllly.
BP
Ben P's update10 Nov 2023, 16:43
Reviewer Update
Im working in Madagascar. Im flying back to SA on Monday the 13th of November. When back I need to see who ever to sort this out once and for all. Supply me a contact person detail and address to sort this issue out because from one person to another and everyone adding their story is really frustrating. Cell C catch a wake up.