CELL C CARES ABOUT FEES OVER SERVICES TO CUSTOMERS

Greetings Hello Peter. I have 2 contract phones from cell c. One of the numbers has been compromised (Someone has opened a whatsapp account with this number). Now it becomes a problem for Cell c to assist me. I requested for a change of number. They are telling me about a fee of R255. I don't have that money and I am being de*****ed. They don't even care to at least block the number not to operate. They are telling me about canceling the contract of which also includes FEES. Cell c is more about fees than service. As a customer that supports Cell c monthly They should just assist me to have a change of number and block it free of charge. This makes them to appear like customer exploiters. Because either way they want you to pay something of which they can even go to an extent of letting contract customers numbers be compromised so they can collect fees for assisting them. I am saying this because in the case of the prepaid customers it doesn't happen. They change numbers as in when they please without paying a cent. But us contract customers who pay them monthly they want us to pay fees. CELL C doesn't care about their cellphone contract customers. I spoke to their consultant and then the floor manager by the name of Tshepo. I have never encountered such a rude person with no listening skills and no passion about customer service.