Cell C Cape Gate worst business to go to

Cell C Cape Gate is the worst place to go to, bad service, staff walking around and chatting with colleagues without assisting customers, on another occasion is one salesperson on the floor the others is walking around in the mall. I had a contract with Cell C now for my Credit Score I need a paid up letter because Cell C still shows active on my report, I phoned and spoke to Gardy on 12 June 2023 she told me she'll get a letter for me, a month later on 12 July 2023 she said there's a lot of people waiting on a letter it will still take long, today 18 October I phoned her again and said I wanted to speak to the manager, manager is rude and a disgusting person, she told me to phone the call centre for the paid up letter, when I did so I have to put on my cell nr, but I'm not a cell c customer anymore so I can't get through to the call centre, I phoned cell c again and got told that I must phone and use a family members nr to be able to speak to the call centre, my contract expired in 2021. I won't ever again deal with Cell C, bad bad service