1 reviews | Active since Jun 2019
Cell C Cape Gate poor service once again
Good day. This is not the first time that I have issues with this company and one can understand why I want to cancel my contract. I sent an enquiry to Cell C Cape Gate on the 22 of December and a Maxine rep****. At this stage the replies was still quick. I requested for my contract to be cancelled. As I know the process, I requested for the forms and account details where the settlement must be paid. She rep**** there is still an amount outstanding (which She would have seen if she read my email) and I have to visit a branch to settle it and fill in a form. I then asked her if this can not happen via email as due to Covid do not really need want to go in if it is not needed. She rep****. Yes you can eft and Forms can be emailed and there it stopped. I emailed her twice again for the banking details as well as forms but still NO REPLY. I do not want to pay this contract anymore and you will be liable for exstra fees if someone does not make contact with me ASAP. I want this contract cancelled and settled before I have to pay another debit order at the end of this month. Can you please contact me via email. Regards JJ Esterhuizen
Thank you for reaching out to Cell C.
We have received your query and it has been escalated to our Social Media Support Team for assistance. We will contact you to provide assistance.
^MM
Thank you for reaching out to Cell C.
We have received your query and it has been escalated to our Social Media Support Team for assistance. We will contact you to provide assistance.
^MM
If Cape Cate actually took the time to go look at the current request. They would realise that the complaint was not for my wife but me. The number that the contract and complaint is on is for ***. Please go take a look at your emails Cell C Cape Gate. I should log another complaint because you emailed me yesterday and I rep**** and still no reply. Again. Just like before. Just bad service all round. Is the manager busy with this ????
If Cape Cate actually took the time to go look at the current request. They would realise that the complaint was not for my wife but me. The number that the contract and complaint is on is for ***. Please go take a look at your emails Cell C Cape Gate. I should log another complaint because you emailed me yesterday and I rep**** and still no reply. Again. Just like before. Just bad service all round. Is the manager busy with this ????