MB
Marinus B
1 reviews | Active since Feb 2018
06 Mar 2019, 11:20
Cell C can't relocate me.
I'm having a tough time getting my Fibre connection relocated to my new address. How difficult is it to get a different fibre provider out to get my connection up. CellC is already taking a month to get me connected. I'm paying in excess of R800 for a service I currently don't have.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
06 Mar 2019, 11:39Good morning Marinus
We have referred this matter to the relevant department for assistance. Do expect communication and be assured that this matter will be sorted.
Regards
Cell C | PN
We have referred this matter to the relevant department for assistance. Do expect communication and be assured that this matter will be sorted.
Regards
Cell C | PN
Cell C's reply06 Mar 2019, 11:39
Official
Good morning Marinus
We have referred this matter to the relevant department for assistance. Do expect communication and be assured that this matter will be sorted.
Regards
Cell C | PN
We have referred this matter to the relevant department for assistance. Do expect communication and be assured that this matter will be sorted.
Regards
Cell C | PN
MB
Marinus B's updateReviewer Update
06 Mar 2019, 11:41Just another copy-paste message as to all the other CellC issues on here.
Put your name to the reply and take in on the chin, your support service sucks and needs a revamp.
MB
Marinus B's update06 Mar 2019, 11:41
Reviewer Update
Just another copy-paste message as to all the other CellC issues on here.
Put your name to the reply and take in on the chin, your support service sucks and needs a revamp.
MB
Marinus B's updateReviewer Update
07 Mar 2019, 14:46So day 2 on here and no action yet.
Received a call from Moses Mo***eng (SOCIAL MEDIA CONSULTANT). Unfortunately I was on the phone with guess who, after phoning them for the 3rd time yesterday to get some action.
So 2 minutes later I receive and e-mail from Moses. (see below what he rep****)
Thank you for contacting us .
Please note that I have been trying to get hold of you with regards to your Hello Peter complete and to no avail . May I have an alternative contact number so that we can have the matter resolved .
Regards
So I mailed him back 2 minutes after receiving his mail with the message that I am available at my number. Still no return call or e-mail to "have the matter resolved" to quote Moses' words.
CELL C you FAIL FAIL FAIL
You receive only 1 star because I can't give you ZERO.
MB
Marinus B's update07 Mar 2019, 14:46
Reviewer Update
So day 2 on here and no action yet.
Received a call from Moses Mo***eng (SOCIAL MEDIA CONSULTANT). Unfortunately I was on the phone with guess who, after phoning them for the 3rd time yesterday to get some action.
So 2 minutes later I receive and e-mail from Moses. (see below what he rep****)
Thank you for contacting us .
Please note that I have been trying to get hold of you with regards to your Hello Peter complete and to no avail . May I have an alternative contact number so that we can have the matter resolved .
Regards
So I mailed him back 2 minutes after receiving his mail with the message that I am available at my number. Still no return call or e-mail to "have the matter resolved" to quote Moses' words.
CELL C you FAIL FAIL FAIL
You receive only 1 star because I can't give you ZERO.
Cell C's replyOfficial
08 Mar 2019, 15:03Kindly note that Moses has forwarded this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply08 Mar 2019, 15:03
Official
Kindly note that Moses has forwarded this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Regards
Cell C | PN