KM
Kudakwashe M
1 reviews | Active since Jul 2023
31 Jul 2023, 21:46
Cell C can’t help with a sim swop if you only make WhatsApp calls!
My phone got ****** by an Uber driver on Sunday morning. All app authentifications go to that number. I went to Cell C to do a sim swop and they couldn’t help because I didn’t have five numbers that I made direct calls to (only WhatsApp calls). I tried explaining this situation to two different consultant, as well the customer care line. Without access to this old number, I cannot access the Uber account or my emails, and therefore cannot get my phone back. Surely there must be a way to verify my details and get a sim swop?
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Replies (1)KM
Kudakwashe M's updateReviewer Update
01 Aug 2023, 08:57Hi there
Thank you for the swift response. I absolutely understand the security measures and the very necessary reasons thereof. That’s why I was fine with presenting myself to the store as well as calling the customer care line three times just trying to pass the security questions. The consultant told me that without the five last called it would be difficult to pass the test. Now I don’t call direct, ever. I only do watsapp calls. I have had this number for just just over three years and all my business applications are linked to it.
The number I need is ***.
I last recharged from the Discovery app on the 21st July for R249 which gave me 4gb + 4gb
Thank you for looking into this.
Thank you for the swift response. I absolutely understand the security measures and the very necessary reasons thereof. That’s why I was fine with presenting myself to the store as well as calling the customer care line three times just trying to pass the security questions. The consultant told me that without the five last called it would be difficult to pass the test. Now I don’t call direct, ever. I only do watsapp calls. I have had this number for just just over three years and all my business applications are linked to it.
The number I need is ***.
I last recharged from the Discovery app on the 21st July for R249 which gave me 4gb + 4gb
Thank you for looking into this.
KM
Kudakwashe M's update01 Aug 2023, 08:57
Reviewer Update
Hi there
Thank you for the swift response. I absolutely understand the security measures and the very necessary reasons thereof. That’s why I was fine with presenting myself to the store as well as calling the customer care line three times just trying to pass the security questions. The consultant told me that without the five last called it would be difficult to pass the test. Now I don’t call direct, ever. I only do watsapp calls. I have had this number for just just over three years and all my business applications are linked to it.
The number I need is ***.
I last recharged from the Discovery app on the 21st July for R249 which gave me 4gb + 4gb
Thank you for looking into this.
Thank you for the swift response. I absolutely understand the security measures and the very necessary reasons thereof. That’s why I was fine with presenting myself to the store as well as calling the customer care line three times just trying to pass the security questions. The consultant told me that without the five last called it would be difficult to pass the test. Now I don’t call direct, ever. I only do watsapp calls. I have had this number for just just over three years and all my business applications are linked to it.
The number I need is ***.
I last recharged from the Discovery app on the 21st July for R249 which gave me 4gb + 4gb
Thank you for looking into this.