Cell C cant get ANYTHING right. Disastrous service

First i take out a contract telephonically, i specifically ask for pre paid on both the modem and and the phone. the modem arrives within 2 days, i cant use it because its too slow to work with a computer and the phone just doesnt arrive. Cell c claims i received the phone. 2 weeks pass i finally get the phone. And both the cell and modem are on post paid. Finally losing my temper after two weeks of calling every day and fighting with countless people cell c agrees to collect and cancel the modem and changed the phone to post paid. Relieved that im finally done fighting this huge battle where i got terrible service, no answers and hadto scream and shout to get what i am paying for it all comes to an end until yesterday where they took R1879 off my account (my contract is R250pm) i call in to ask what the hell is going on and its for the modem that they collected about 7 weeks back and didnt cancel. i get told it will be sorted out before 10am today and its now past that i havnt heard a thing.<br> <br> Nothing but absolute disaster from this company. My request was simple enough - i was specific with what i wanted and needed and it doesnt seem like anyone knows what they are doing there.