Cell c can't follow through with a issue

I have called and E mailed cell c since Wednesday about my internet being down. I have spoken to 6 different people who always promise to return my call with a solution. I have called twice a day to follow up and still nothing. I have had tickets closed without even attending to it. I am not very impressed with the amateurs I have dealt with and want a refund for the time my internet has not been running as well as get my issue fixed ASAP!