NF
Neil F
1 reviews | Active since Apr 2015
31 Dec 2019, 13:18
Cell C can't do simple task
I was ****** in Nov during holiday in KZN and had to take a new handset & Sim contract. My previous number was on a Sim only deal. I was told in the Shelly Beach branch that all I have to do is call callcenter and do Sim swap from new Conteact number to Old cell number. I've been trying to do so but now told I have to get yet another Sim to to this? More costs involved after I have already paid all the new contact and connection fees? The call center agent just told me I must return to the branch and ask them why I was not told of more costs? No customer service at all! I must now make several calls and take time to get this simple task resolved whereas Cell C doesn't give a damn.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
01 Jan 2020, 08:44Good Morning Nel
Thank you for posting to us regarding your number change issue.
Your query has been escalated accordingly and our team will be in touch to assist.
^NS
Thank you for posting to us regarding your number change issue.
Your query has been escalated accordingly and our team will be in touch to assist.
^NS
Cell C's reply01 Jan 2020, 08:44
Official
Good Morning Nel
Thank you for posting to us regarding your number change issue.
Your query has been escalated accordingly and our team will be in touch to assist.
^NS
Thank you for posting to us regarding your number change issue.
Your query has been escalated accordingly and our team will be in touch to assist.
^NS
NF
Neil F's updateReviewer Update
04 Jan 2020, 11:14I waited for any customer service feedback as promised with CellC reply and still waiting? I had to return to a CellC store to have this issue fixed. The consultant told me that Customer Care could've resolved the query but was lazy. Also was told I will now be deducted R255 extra to have my number corrected? How do you charge connection fees and all these fees just to have my number back? A new customer gets bonuses to join, but an old client has to pay even more just to remain on the network? I am paying more than R600 in fees just to continue with CellC? How is this ethical and even right in your eyes? This is a disgrace!
NF
Neil F's update04 Jan 2020, 11:14
Reviewer Update
I waited for any customer service feedback as promised with CellC reply and still waiting? I had to return to a CellC store to have this issue fixed. The consultant told me that Customer Care could've resolved the query but was lazy. Also was told I will now be deducted R255 extra to have my number corrected? How do you charge connection fees and all these fees just to have my number back? A new customer gets bonuses to join, but an old client has to pay even more just to remain on the network? I am paying more than R600 in fees just to continue with CellC? How is this ethical and even right in your eyes? This is a disgrace!
NF
Neil F's updateReviewer Update
15 Jan 2020, 13:54...And still waiting? I get a call on 6 Jan that this will be investigated and feedback will be given? ...and 9 days later still nothing? This is pathetic. I will be disputing coming deductions until you can resolve this. I will not be paying the extra charges that I am not responsible for.
NF
Neil F's update15 Jan 2020, 13:54
Reviewer Update
...And still waiting? I get a call on 6 Jan that this will be investigated and feedback will be given? ...and 9 days later still nothing? This is pathetic. I will be disputing coming deductions until you can resolve this. I will not be paying the extra charges that I am not responsible for.