cell c cant do my sim swap

ON THE 13TH OCTOBER 2015 I CONTACTED CELL C CALL CENTRE TO REQUEST A SIM SWAP AS I HAVE LOST MY PHONE OVER THE WEEKEND. MY CASE WAS REGISTERED AND I WAS GIVEN ***. IWAS TOLD THE CASE'S TURN AROUND TIME IS 24HRS AS IT IS A DATA SIM CARD. IVE BEEN CALLING EVERYDAY SINCE TO FIND OUT WHY HAS THE SIM SWAP NOT BEING DONE, THEN THE CALL CENTRE AGENT WILL TRANSFER ME TO BETWEEN CALL CENTRE AGENTS. I DECLARE CELL C THE WORST CELLPHONE SERVICE PROVIDER. ITS 7 DAYS TODAY AND IM STILL WITHOUT A SWIM SWAP, JUST APOLOGIES FROM THE CALL CENTRE THAT THE SIM SWAP IS NOT DONE