Cell C can't deliver decent service

Item: Cell C
Rating: 1
Author: Ian S

Cell C upgraded one of my cell accounts yesterday and its now lost part of its functionality. I have phoned twice today and get told its sorted the first time, the second time after going through the whole process I get transferred only to get a void and then ask to rate the service. I have three accounts with Cell C - if you want me as a client best you get hold of me.

Helpful (0)

Replies (4)

Cell C's replyOfficial

06 Jan 2021, 15:40

Hi Ian

Please send us a brief explanation of the problem you are experiencing with your line and we will assist you.

^MM

Cell C's reply06 Jan 2021, 15:40

Official

Hi Ian

Please send us a brief explanation of the problem you are experiencing with your line and we will assist you.

^MM

Ian S's updateReviewer Update

07 Jan 2021, 10:48

Its 18 hours later since I sent through the details privately and this issue is still not resolved. What's wrong with you Cell C?

Ian S's update07 Jan 2021, 10:48

Reviewer Update

Its 18 hours later since I sent through the details privately and this issue is still not resolved. What's wrong with you Cell C?

Cell C's replyOfficial

07 Jan 2021, 12:29

Hi Ian

We've reset the settings on the account. Please ask your son to restart his phone.

^MM

Cell C's reply07 Jan 2021, 12:29

Official

Hi Ian

We've reset the settings on the account. Please ask your son to restart his phone.

^MM

Ian S's updateReviewer Update

08 Jan 2021, 09:51

Thank you. I called the call centre again yesterday before hearing from you and eventually got it sorted having wasted about 2 hours of my time.

Ian S's update08 Jan 2021, 09:51

Reviewer Update

Thank you. I called the call centre again yesterday before hearing from you and eventually got it sorted having wasted about 2 hours of my time.