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CANDICE H

1 reviews | Active since Jan 2020

27 Oct 2021, 10:13

CELL C - Can't allocate payments to my account and penalizes me for their incompetence!

This is my THIRD complaint about the EXACT same dispute! I have phoned the call centre and emailed various parties to no avail! An EXACT replica, without the attachments, of the emails I have sent to ACCOUNT DISPUTES, PROOF OF PAYMENTS, MOSA MOLOI AND THABISO RUBA. **QUOTE STARTS** Please see the full debit order list ( DOC***) from my bank account of highlighted successful Debit Orders since the beginning of the year for CELL C – highlighted in Pink. Debits as follows: 26/1  R1639.39 deducted from my account  up to date February  Debit Order failed 24/3  R1547.00 EFT (proof of payment attached Payment_Noticication(10)) – THIS PAID FOR MY FEBRUARY INVOICE  up to date 26/3  R3094.00 deducted from my account – DOUBLE DEDUCTION DESPITE THE EFT MADE TWO DAYS PRIOR – now in credit of R1547 26/4  R1617.00 deducted from my account – now in credit of R1617.00 due to R70 penalty incurred despite Cell C receiving payment May  Debit Order failed – THE DOUBLE DEDUCTION IN MARCH COVERS THIS INVOICE – R1547.00 to cover May’s invoice, still R70 in credit 28/6  R1617.00 deducted from my account – R70 in credit from previous month + a further R70 penalty despite being up to date 26/7  R3094.00 deducted from my account – ABSOLUTELY NO REASON FOR THIS DOUBLE DEDUCTION! - I am in credit of R1547 from July for the double debit PLUS R140 (2 x R70) for penalties incurred despite my account being up to date! TOTAL TO BE REFUNDED  R1687.00 **QUOTE ENDS**

Literally, no one helps, no one gets back to me, BUT Cell C is happy to debit my account AGAIN!

Fix this immediately OR cancel all my contracts and leave me alone! This is *****!

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Replies (1)
Cell C
Cell C's reply27 Oct 2021, 15:24
Official
Hi Candice 

We have received your email and it has been escalated to the relevant. Apologies for the delay. 

^NT