Cell c - Can't allocate payments

Cell c absolute disgusting service provider.

Some months I get paid later or they don't debit my account on agreed date.

I then do an EFT R1689 - I got the reference number from a Cell c branch.

For 4 months I have paid it... 2 months ago I get my statement saying I was owing Over 3500 I called in. I was told it was a billing error. Not to worry

Fast forward 3 months later and my account is up to 8k in arrears... iv called in iv emailed I s reamed and begged finally one lady realized my account reference number was wrong by one didget.

Great - I send through all the bank statements with dates paid , I get told they can now allocate the "lost payments" They then cut my line - saying it won't be connected untill finance allocate my payments it should take two days - 6 days later I call in again still no line and apparently it's still under investigation. Also that my contract ended in October and they will continue to debit for R1689 for a samsung s10 that has 200 min and 2g data... are you joking ' no one called to ask if I wanted an upgrade no one called to ask if I wanted to cancel. Taking that amount for a phone that is paid off it theft.

Like most places in SA no one will go above to try sort am issue. I urge Cell c to check how many times iv called in to sort this out.

The customer protection act needs to be notified.

I refuse to pay my account this month until it has been resolved and my contract reviewed and I'm charged just for the network package not the device.