NL
Nathania L

1 reviews | Active since Mar 2015

24 Mar 2015, 14:58

CELL C cannot delivery on their promise

I requested a new contract with Cell C on the 9th of March 2015 which was only approved on the 17th of March 2015.<br> I called them right after receiving the sms that it has been approved and when can I expect the delivery of the phone and the response was Thursday 19th March 2015 or 20th March 2015.<br> When i called on both these days the excuse was my phone was only approved on Tuesday 17th March 2015 and the details were not loaded into their system.<br> Then I called them on the Tuesday 24th March 2015 to find out when it would be delivered I got the response that my porting failed and that is why it has not been released to a courier for delivery and i would get a call back that it is on its way. They promise to call you and never do.<br> <br> I am absolutely shocked and furious at the service. <br> My first payment due on this phone is 31 March 2015 IF THEY CHARGE ME & I HAVE NOT SIGNED ANYTHING ON AGREEMENT TO THIS AND ALSO DONT HAVE THE PHONE HOW IS THAT LEGAL<br> I was promised the phone either the days of 19 or 20 March 2015.

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Replies (1)
Cell C
Cell C's reply24 Mar 2015, 16:29
Official
Hello Nathania26,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN