ES
Elisha S
1 reviews | Active since Nov 2019
24 Nov 2021, 20:27
Cell C cannot deliver on promises
My complaint from last week is still not resolved. I got a call to say the audit reflected on the 2nd of November that a refund was due to me and would be processed in 7 working days. Still nothing received.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
24 Nov 2021, 21:06Hi Elisha
Thank you for reaching out.
You will receive your refund , we had system upgrade that delayed the process.
^NH
Thank you for reaching out.
You will receive your refund , we had system upgrade that delayed the process.
^NH
Best regards,
Cell C's reply24 Nov 2021, 21:06
Official
Hi Elisha
Thank you for reaching out.
You will receive your refund , we had system upgrade that delayed the process.
^NH
Thank you for reaching out.
You will receive your refund , we had system upgrade that delayed the process.
^NH
Best regards,
ES
Elisha S's updateReviewer Update
24 Nov 2021, 21:33Hi
Thank you for your response.
When will this happen and is it for 3 months?
Kind regards
Thank you for your response.
When will this happen and is it for 3 months?
Kind regards
ES
Elisha S's update24 Nov 2021, 21:33
Reviewer Update
Hi
Thank you for your response.
When will this happen and is it for 3 months?
Kind regards
Thank you for your response.
When will this happen and is it for 3 months?
Kind regards
Cell C's replyOfficial
25 Nov 2021, 07:38Hi Elisha
It will be as soon as possible.
^MP
It will be as soon as possible.
^MP
Best regards,
Cell C's reply25 Nov 2021, 07:38
Official
Hi Elisha
It will be as soon as possible.
^MP
It will be as soon as possible.
^MP
Best regards,
ES
Elisha S's updateReviewer Update
25 Nov 2021, 17:07This is exactly the type of vague, half baked responses I have been dealing with for the last 3 months. I have requested an immediate cancellation of my account. I cannot continue dealing with this company. I need to know when the money will be in my account, i.e. date and if THREE months of excessive premiums will be refunded. I need the contract immediately moved to prepaid.
ES
Elisha S's update25 Nov 2021, 17:07
Reviewer Update
This is exactly the type of vague, half baked responses I have been dealing with for the last 3 months. I have requested an immediate cancellation of my account. I cannot continue dealing with this company. I need to know when the money will be in my account, i.e. date and if THREE months of excessive premiums will be refunded. I need the contract immediately moved to prepaid.