DE
Daphne E
1 reviews | Active since Mar 2019
06 Apr 2023, 08:51
Cell C - cannot access voicemails when dialling 132
I have been unable to access my voicemail since 8 March. When I dial 132 it just goes to a message "Call ended". Despite calling over 30 call center agents and receiving at least 15 reference numbers via sms and e-mail, the problem is still not resolved. They send an email or sms asking me to rate their resolving of my query when it is still not resolved!!! Worst company and they know it is an issue for contract customers but they cannot fix the problem. Stores just shrug their shoulders and say it is a Customer Service issue. Can I request my monthly premium, time, effort and lost leads for my business back because I cannot access my voicemails?
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
06 Apr 2023, 10:02Hi Daphne Erasmus
Thank you for contacting Cell C.
We have received your query regarding your Voicemail.
Please reboot your device, then dial 144.
Regards
^MP
Thank you for contacting Cell C.
We have received your query regarding your Voicemail.
Please reboot your device, then dial 144.
Regards
^MP
Best regards,
Cell C's reply06 Apr 2023, 10:02
Official
Hi Daphne Erasmus
Thank you for contacting Cell C.
We have received your query regarding your Voicemail.
Please reboot your device, then dial 144.
Regards
^MP
Thank you for contacting Cell C.
We have received your query regarding your Voicemail.
Please reboot your device, then dial 144.
Regards
^MP
Best regards,
DE
Daphne E's updateReviewer Update
06 Apr 2023, 10:39You are kidding, right? This does not work - I have been taken through this by various call centre agents! I have even put my SIM into the phone of a Cell C store and it does not work on their phone either!!!! Honestly, dont reply if you dont have the solution.
DE
Daphne E's update06 Apr 2023, 10:39
Reviewer Update
You are kidding, right? This does not work - I have been taken through this by various call centre agents! I have even put my SIM into the phone of a Cell C store and it does not work on their phone either!!!! Honestly, dont reply if you dont have the solution.
Cell C's replyOfficial
06 Apr 2023, 11:51Would we be able to reach you on this number ***?
^MP
^MP
Best regards,
Cell C's reply06 Apr 2023, 11:51
Official
Would we be able to reach you on this number ***?
^MP
^MP
Best regards,
DE
Daphne E's updateReviewer Update
06 Apr 2023, 13:03Yes.
DE
Daphne E's update06 Apr 2023, 13:03
Reviewer Update
Yes.
Cell C's replyOfficial
06 Apr 2023, 13:47Our team will be in touch.
^MP
^MP
Best regards,
Cell C's reply06 Apr 2023, 13:47
Official
Our team will be in touch.
^MP
^MP
Best regards,
DE
Daphne E's updateReviewer Update
11 Apr 2023, 14:56Please note that I am still waiting, now more than a month, for this problem to be corrected/sorted by Cell C - still nothing on 11 April 2023 despite reporting the problem since 8 March 2023.
DE
Daphne E's update11 Apr 2023, 14:56
Reviewer Update
Please note that I am still waiting, now more than a month, for this problem to be corrected/sorted by Cell C - still nothing on 11 April 2023 despite reporting the problem since 8 March 2023.
Cell C's replyOfficial
11 Apr 2023, 15:07We apologize for the delayed resolution, We will follow-up with our team and revert back with feedback.
Regards,
^TM
Regards,
^TM
Best regards,
Cell C's reply11 Apr 2023, 15:07
Official
We apologize for the delayed resolution, We will follow-up with our team and revert back with feedback.
Regards,
^TM
Regards,
^TM
Best regards,