MB
Mariette B
1 reviews | Active since Sept 2024
16 Sept 2024, 12:20
Cell C - Cancelling of contract
I ported my number with Vodacom due no bad service from Cell C After porting my number Cell C gave permission to port number to Vodacom Now i have been struggling for hours to cancel my contract with Cell C-I get transfered from one division to another without any help.
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Replies (2)
Cell C's replyOfficial
16 Sept 2024, 12:45Dear Mariette Bester,
Thank you for reaching out.
We regret to learn that you've encountered issues with our service, as this does not reflect the high standard of service we aim to deliver. Please be advised that your contract has one month remaining and is set to expire on 13/10/2024. Consequently, we will escalate a request to our support team to arrange the cancellation for the specified date.
Cell C |GM
Thank you for reaching out.
We regret to learn that you've encountered issues with our service, as this does not reflect the high standard of service we aim to deliver. Please be advised that your contract has one month remaining and is set to expire on 13/10/2024. Consequently, we will escalate a request to our support team to arrange the cancellation for the specified date.
Cell C |GM
Cell C's reply16 Sept 2024, 12:45
Official
Dear Mariette Bester,
Thank you for reaching out.
We regret to learn that you've encountered issues with our service, as this does not reflect the high standard of service we aim to deliver. Please be advised that your contract has one month remaining and is set to expire on 13/10/2024. Consequently, we will escalate a request to our support team to arrange the cancellation for the specified date.
Cell C |GM
Thank you for reaching out.
We regret to learn that you've encountered issues with our service, as this does not reflect the high standard of service we aim to deliver. Please be advised that your contract has one month remaining and is set to expire on 13/10/2024. Consequently, we will escalate a request to our support team to arrange the cancellation for the specified date.
Cell C |GM
MB
Mariette B's updateReviewer Update
17 Oct 2024, 09:10Good day,
See above received 16 September 2024
Latest update, phoned Cell C this morning to check on status of above to find out no escalation has been done to date and unfortunately while discussing with the agent and before I could get a reference number for the call the line cut out.
According to agent today, 17 October 2024, one month later, cancellation was still not done.
NEED URGENT ASSISTANCE.
See above received 16 September 2024
Latest update, phoned Cell C this morning to check on status of above to find out no escalation has been done to date and unfortunately while discussing with the agent and before I could get a reference number for the call the line cut out.
According to agent today, 17 October 2024, one month later, cancellation was still not done.
NEED URGENT ASSISTANCE.
MB
Mariette B's update17 Oct 2024, 09:10
Reviewer Update
Good day,
See above received 16 September 2024
Latest update, phoned Cell C this morning to check on status of above to find out no escalation has been done to date and unfortunately while discussing with the agent and before I could get a reference number for the call the line cut out.
According to agent today, 17 October 2024, one month later, cancellation was still not done.
NEED URGENT ASSISTANCE.
See above received 16 September 2024
Latest update, phoned Cell C this morning to check on status of above to find out no escalation has been done to date and unfortunately while discussing with the agent and before I could get a reference number for the call the line cut out.
According to agent today, 17 October 2024, one month later, cancellation was still not done.
NEED URGENT ASSISTANCE.