JH
John H
1 reviews | Active since Aug 2016
28 Oct 2020, 12:45
Cell C cancelled my prepaid cell but did not refund the money on it
Cell C cancelled my SIM card with over R300 on it. Despite many attempts to recover the money, their staff pushed me from pillar to post with no resolve. I was going to fight it but with the poor state of the company and the job losses impending, I have decided to let it be. It is a pity though, I would have gladly kept buying airtime for many years to come if they valued me as a customer. So me write off the loss and but I will not spend any more money with them as I face the risk of it being ****** by them!
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Replies (3)
Cell C's replyOfficial
28 Oct 2020, 12:57Hi John
We are here to assist you.
Please reply privately with the cellphone number in question or your ID number so that we can look into it.
^MM
We are here to assist you.
Please reply privately with the cellphone number in question or your ID number so that we can look into it.
^MM
Cell C's reply28 Oct 2020, 12:57
Official
Hi John
We are here to assist you.
Please reply privately with the cellphone number in question or your ID number so that we can look into it.
^MM
We are here to assist you.
Please reply privately with the cellphone number in question or your ID number so that we can look into it.
^MM
Cell C's replyOfficial
28 Oct 2020, 14:28The cellphone number was permanently deactivated due to non-usage.
A prepaid SIM that is activated on Cell C will remain active on the network if there is revenue-generating activity on the line, like making calls and loading airtime.
If the SIM is dormant for 120 days, the SIM is deactivated and the number recycled.
^MM
A prepaid SIM that is activated on Cell C will remain active on the network if there is revenue-generating activity on the line, like making calls and loading airtime.
If the SIM is dormant for 120 days, the SIM is deactivated and the number recycled.
^MM
Cell C's reply28 Oct 2020, 14:28
Official
The cellphone number was permanently deactivated due to non-usage.
A prepaid SIM that is activated on Cell C will remain active on the network if there is revenue-generating activity on the line, like making calls and loading airtime.
If the SIM is dormant for 120 days, the SIM is deactivated and the number recycled.
^MM
A prepaid SIM that is activated on Cell C will remain active on the network if there is revenue-generating activity on the line, like making calls and loading airtime.
If the SIM is dormant for 120 days, the SIM is deactivated and the number recycled.
^MM
JH
John H's updateReviewer Update
31 Oct 2020, 12:20Yes I understand that but what about the money on the SIM? Despite asking Cell C to point out anywhere in their prepaid contract where it states that deactivating amounts to not refunding the money, they choose to avoid the question. Cell C does not have the right to take that money and not return it to me. That is *****ing. Even a child knows this this *****ing. What has come of basic decency of not *****ing?
JH
John H's update31 Oct 2020, 12:20
Reviewer Update
Yes I understand that but what about the money on the SIM? Despite asking Cell C to point out anywhere in their prepaid contract where it states that deactivating amounts to not refunding the money, they choose to avoid the question. Cell C does not have the right to take that money and not return it to me. That is *****ing. Even a child knows this this *****ing. What has come of basic decency of not *****ing?