Cell C, cancellations, lies and more. The worst Mobile telecommunications service in SA.

I have had a contract with Cell C since 2019. I have been a loyal customer who has not missed any payments since taking out my contract. Last year my contract expired and became a monthly sim-only deal which I could cancel by giving a 30-day notice period. A month after the contract ended, a Cell C call centre agent gives me a call to renew my contract. I initially didn't want to because I was thinking of cancelling the month-to-month agreement. However, he informed me that it is a sim-only month-to-month deal and I can cancel at any time. This sounded great because it was more affordable than what I was paying at the time and I ended up taking it.

Fast forward to September 2022. I emailed Cell C asking them to cancel my contract as I don't require it anymore since I've taken out my Vodacom contract. A few days later I receive an email stating that I would need to pay R 1 138,99. This amount included a commitment fee and a final month instalment. This really upsets me since I do not need to pay a commitment fee and have not heard anything about it prior. I definitely made sure that was clear when I took out the sim-only deal. I am fair and was willing to pay the R 244 and did it at the end of the month. I also emailed Cell C back to share my views as well as escalate the matter.

Since then, I have sent many emails because I do not have the patience or time to call their support call centre which never offers good service or help. I have requested for them to arrange a call with me since I am busy with work and have a lot of meetings. However, I still got called randomly while I was out on a Saturday. This call was an automated call with no actual human that could resolve my situation. Thereafter, I sent more emails.

Their response was that they made changes to their contracts to include commitment fees in November 2021. However, I was never informed about this by Cell C, which I think is very unhanded and utter bull****. I asked them to call me again. They did a day later, again it was an automated call and this time it led to a waiting room thereafter, the call just ended.

Now, I am sick and tired of the cat-and-mouse game Cell C and their employees are playing. This is highly frustrating. I want my contract cancelled. I have no idea who to speak to take this further. Cell C doesn't deserve to exist and this is not the first time I have experienced **** with them, nor am I the only person.

What makes this whole experience funny though is that they can today send me a message asking me to pay for the account. Yet they can do their part correctly. I will not be paying for the account until my contract is cancelled.