1 reviews | Active since Sept 2018
Cell C cancellations is !@$@#%$%
1 star is too much to be honest I was upgraded to a contract that I could not use and charged for 4 months. eventually went into a store and they explained the problem and helped me cancel. Now when I call in to find out what the problem is and why my refund has not been made, i get told that the account was changed back to the old contract (which was 10 gigs day time and 10 gigs night time) and i have been given 4 gigs to use until it cancels in October but i have to still pay R400. The contracts were meant to be cancelled. I am now holding on for LEGAL for the last 43 minutes so that they can help me. If this is not resolved and i am not paid within the next 12 hours i will cancel all 3 contracts and block any debits that go off. Then you can deal with my legal team and see if they help you.
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Palesa has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert back with feedback.
Regards
Cell C | PN
Palesa has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert back with feedback.
Regards
Cell C | PN
