SS
Sabrina S

1 reviews | Active since Sept 2018

12 Sept 2018, 12:22

Cell C cancellations is !@$@#%$%

1 star is too much to be honest I was upgraded to a contract that I could not use and charged for 4 months. eventually went into a store and they explained the problem and helped me cancel. Now when I call in to find out what the problem is and why my refund has not been made, i get told that the account was changed back to the old contract (which was 10 gigs day time and 10 gigs night time) and i have been given 4 gigs to use until it cancels in October but i have to still pay R400. The contracts were meant to be cancelled. I am now holding on for LEGAL for the last 43 minutes so that they can help me. If this is not resolved and i am not paid within the next 12 hours i will cancel all 3 contracts and block any debits that go off. Then you can deal with my legal team and see if they help you.

0
Replies (2)
Cell C
Cell C's reply12 Sept 2018, 12:43
Official

We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply13 Sept 2018, 12:17
Official

Palesa has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert back with feedback.

Regards
Cell C | PN