CELL C CANCELLATIONS DEPT: Making Cancellations Impossible

CellC makes it impossible to cancel. After going through various menu options (5min) I end up with somebody who first does security checks. Then I was transferred to the cancellations department. The first time the person put me on hold for 10minutes before the call dropped. I was on the line close 17min in total the first time. It seems CellC does their best to make it impossible to cancel. Because then I had to start the process from scratch. When I restarted, I asked for supervisors/team-leaders/managers, etc. Supposedly nobody was available on the first round, that is what Keitumetse Mabale tells me. How can there not be any supervisor available? Are they covering for each other? Finally I was put through to cancellations (again) and AGAIN no supervisor/manager/team-leader is available!! How can that be?! Zintle Mahogo advised she would have to request her team leader to phone me. The team leader's name is Jabulile Giwu. I still have not received the phone call. I DEMAND AN IMMEDIATE CANCELLATION of my month-to-month "contract"!!!!! CONVERT BOTH CELLC CONTRACTS TO PREPAID IMMEDIATELY SO THAT I CAN MOVE ON FROM A SERVICE PROVIDER THAT DOES NOT PROVIDE CELLULAR SERVICE NOR CUSTOMER SERVICE!!!!!