Cell C Cancellations a mess

If soemone would ever ask me again what is the hardest task to perform I would answer them "Try to cancel your Cell C contract". Worst service provider ever. Never in my life would I ever recommend Cell C to anyone, not even my worst enemy. I have been struggling for 5 days now to get my Cell C contract cancelled as it is affecting my work performance due to lack of coverage at my workplace. Finally this afternoon (Friday 02/03/2018) I thought I got somewhere by going directly after work to one of the nearest branches. I did everything I was instructed to do to cancel my contract early. I went to Nedbank, paid the direct amount that was needed to settle my account into Cell C's account. Took the proof of payment all the way back to the branch only to be told that they will only cancel my contract when the money reflects into their account. So for what reason do they actually need the proof of payment. I was told that the earliest they will be able to switch off my account will be only the following Tuesday. so now I need to wait till Tuesday for them to cancel my account so that I can take my number to a different service provider to be ported.... how can it be so difficult to cancel a account. So now they are affecting my work performance as I work in a hospital and can't be reached due to Cell C's ****py network coverage. I have driven all the way to the branch back and forth from work with no success in terrible traffic. I have called almost every single department and I get the same story every time that everyone is so sorry for the inconvenience and no one has a plan on how to rectify this problem. At the moment I feel like Cell C just want your money and does not want to deliver a proper service. It is ridiculous that I have to keep paying them for a service I do not want anymore. As a service provider myself I find it very hard to understand their logic in all of this. I just want my number to switched to prepaid so that I can switch to a different Network provider, I pay for the number so I believe that i am entitled to do with the number as I please if I obey all of their absurd rules. Edit

Yesterday