CELL C_CANCELLATION VS END OF CONTRACT NOTICE

We had 2 separate 24 months contracts with Cell C i.e. cellphone and wifi-router. Cellphone end date was 16 February 2023 whilst the router was 02and March 2023. We called Cell C during the 1st week of January 2023 to notify them about our intention to NOT TO RENEW and the Consultant advised us to call exactly a month before the end of contracts. On the 16th January we called and we were assured that it was captured on the system, the sane was done on 02nd February and the same was promised. During March we received a notification from Cell C that we are in arrears of almost R1000 for CANCELLATION of a contract therefore we are penalized for that.

We have been trying to resolve this with Cell C to no success.

When we took up this contracts we were told to CANCEL within 7 days of the inception of the contracts should we wish to do so AND if we don't we should notify them exactly 30 days before the 24 months lapses if we do not wish to continue with the contracts failure which the contracts will automatically continue.

We notified CELL C on time so what is the penalty for. It's a *******.

The arrogance, bullying and dishonesty we are subjected to is appalling and should be addressed decisively so that no any other Customer should have to endure.