Cell C cancellation *******

I paid my settlement amount on the 20th of August, then called to cancel my contract on the 22nd of August. To my surprise i was debited again on the end of September and October. I then called again and after hours of holding the line i was told the agent made an error and the amount would be reversed.

No amount was reversed instead i got debited again at the end of November, when i call them they refuse to give me the name of the agent who assisted me and just tell me my contract has now been cancelled at the end of October. All in all i paid for 3 additional months for an error that was not mine and was acknowledged by the agent(There is even a recording of me cancelling on the 22nd of August).Worst experience ever