Cell C - Cancellation (Resisting contract cancellation)

Cell C My cellphone contract expired on the 9th of August 2023. On the 10th of July I phoned Cell C's cancellation department to let them know that I am not going to extend my contract and wishes for them to cancel my contract. On the 10th of Sept I contacted them again to find out whether my contract was cancelled or not. Due to a R92,00 outstanding balance they could not cancel the contract. I did an immediate payment and asked them to cancel the contract.

Since then I communicated almost weekly with the cancellation dept with several reference numbers. Still my contract has not been cancelled. Because of this they now charge fees on a monthly basis. Today I was informed that they will not cancel the contract as it is in arrears. If my contract was cancelled as requested on the 10th of July there would have been no outstanding amounts.

Herby is the dates and reference numbers: 10 July 15:52 27 July 15:02 10 Aug 16:28 Ref *** 21 Aug 15:45. *** 25 Aug 14:53 28 Aug. 15:12 30 Aug. 18:26. *** 30 Aug. 18:34. *** 4 Sept. 15:47/ 18:34. Ref *** 11 Sept. 18:20. *** 19 Sept 10:23 20 Sept 13:47 10 Oct. 14:39 11 Oct. 12:38. / 15:31. / 15:42

I can't seem to cancel this contract. Everytime they just transfer or escalate my query.