JH
Julian H

1 reviews | Active since May 2021

06 Mar 2023, 11:16

Cell C Cancellation policy.

Hi, i had contracts with Cell C for many years now. I tried to cancel the last one a had with them on the 24 Feb 2023. They told me it is too early and i have to call on the 28 Feb 2023. With me busy life, i forgot to call on that date and called again on 06 March 2023 to cancel since the contract expires on the 31 March anyway. Now they want me to pay at the end of March and again at the end of April. If a contract expires, doesn't it mean that it is finish, why do they not just cancel the contract? Why must you give 30 days notice? Who signed a contract for a specific period and when it's done and you don't want to continue, it should automatically be cancelled. . They just know how to rob the people. I will never do business with CELL C again. They lost a valued customer.

0
Replies (4)
Cell C
Cell C's reply06 Mar 2023, 11:30
Official
Dear Julian Herm****,

Thank you for contacting Cell C.

We apologize for the unpleasant experience.

Please note that you need to serve a month notice for cancellation. As per our records you contacted us on the 06 March to serve your notice which means the contract will be cancelled on the 06 April. Your last bill will be in April for the benefits that will be loaded on the 01 April.

Regards
^GN


Best regards,

JH
Julian H's update06 Mar 2023, 13:37
Reviewer Update
I also called to give notice on the 24 Feb 2023. Why couldn't it get cancelled on the 24 Feb????
Cell C
Cell C's reply06 Mar 2023, 14:34
Official
When you called us on February 24, 2023, to terminate your contract, may you please let us know if you received a reference number?

^MN. 

Best regards,

Cell C
Cell C's reply06 Mar 2023, 14:35
Official
You need to request cancellation 30 days prior the contract end date hence you were requested to call back on the 28 February.

Regards
^GN

Best regards,