1 reviews | Active since Apr 2017

28 Apr 2017, 09:16

Cell C Cancellation of Upgrade/ Migration

<p>Please can Cell C resolve this issue ASAP.</p> <p>Ref No ********** 128</p> <p>Ref No ********** ********** 72</p> <p> </p> <p>Consultant sold me a migration but did not mention that this will be activated immedialtely. I have lost all my previous benefits.</p> <p>I have stopped delivery of phone but new contract is still active.</p> <p>Please revert to old benefits as the new benefits are still loaded. This was looged on Tuesday 25-04-2017.</p> <p> </p> <p> </p> <p> </p>

0
Replies (4)
Cell C
Cell C's reply28 Apr 2017, 09:36
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply04 May 2017, 09:47
Official

Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply05 May 2017, 07:55
Official

Moses confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply05 May 2017, 16:27
Official

Moses confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN