CELL C Cancellation of contract email requested.

Do you confirm on social media that this is the email (***) I should send my cancelation request to? and it will be acknowledged by this department as I want my contract to change to prepaid exactly on the 6/08/2024

thank you

-------- Original message --------
From: SPHELELE MKHWA****
Date: Fri, 5 Jul 2024, 13:18
To: ***
Subject: Cancellation of contract *** Sphelele Mkhwa****

Good dayTrust you are wellAs per hello peter, please find below my cancellation letter for my contract.Cell : ***ID *** 088I Sphelele N Mkhwa**** hereby request cancellation of my existing contract number *** that is due to end on the 6/08/2024.On the 6/08/2024 this number must be changed to prepaid.I will also upload above email on hello peter as proof of request.Thank youKind regards

Sent from my phone

Please check and confirm reciept

Thank you

CAN YOU GET SOMEONE WITH A CLUE OF WHAT THEY ARE TALKING ABOUT TO CALL ME LATER ON TODAY.

Your consultant "Khanyisa" has the audacity to tell me that's just the way it goes???.

Do you even know who you are talking to???

1. I served my notice on the 5th of the month and receipt of termination were confirmed.

2. Clueless khanyisa tell me my contalract will be terminated on the 6th and on the 30th of August I must pay for benefits for 1st till till 6th August.

3. Sufficient notice was given and I will and not interested in receiving the mins,data and airtime.

4. Your clueless consultants story gets interesting as now she says I will also be paying for the device and benefits.

5. She then proceeds to tell me she cannot assume things. Not only is she clueless but rather seems to think she is talking to her man.

6. She talks over me and uses a strong voice to try and deafen my voice which is undermining.

7. I have made it clear to you guys . My last installment will be paid on the last day of July via EFT. As per usual.

8. I am not interested in receiving any of the so called benefits for the 6 days in august as my number will cease and change to prepaid.

9. If you want to charge me for 6 days what is the amount for?? What amount is it ?

Please do not get khanyisa to give me a call as I will take this up with higher management. You need to send her back to training .

Dear Ms. Sphelele Mkhwa****

Thank you for contacting us regarding your cancellation request.

Kindly be advised that your contract started on the 06/08/2022 which will end on the 06/08/2024 and the last debit order will be on the 30/08/2024.

Please be advised that you need to serve a 30 days notice for the contract cancellation request as per the agreement on the terms and conditions the time you took your contract and if you do not serve a 30 day notice the contract will not be cancelled.

Please read the highlighted part on the document we have sent on your emails.

Regards
Kwandiswa
Cell C Social Media Team.

Cell C please advise.

5th July till 6th August. Is that not a 30 day notice period???

What am I being charged for exactly and what is the amount?

Now your email states my cancellation will not be processed if i do not send a notice.

I pay via eft and not debit order.

What the hell is going on???

Notice of cancellation has been sent.

Final eft will be on the 30th July.

What amount do you now expect me to pay on the 30th of August.

My contract is 24 months and not 25MONTHS

What the Amount?

I understand my bill for this month is R515 which is correct as this is the 24 month of my signed 24 month contract.

You are saying I still need to pay for the 25 Month for the period of 1 August 2024 Till 6 August 2024 my question is HOW MUCH IS THE MONEY OWED ON THE 25TH MONTH FOR THE 6 DAY PERIOD YOU WANT TO NOW CHARGE ME FOR??

Cell C I pay via eft and now you have told me I must yet pay again on the 25thing month at the end of August for the 6 days that I will receive your "benefits" I am ASKING HOW MUCH MUST I PAY??

WHERE IS THE ROCKET SCIENCE IN ANSWERING A SIMPLE QUESTION?.

I DO NOT WANT FULL BENEFITS.

PART OF THE CONTRACT IS DEVICE AMOUNT WHICH WILL NOW BE SETTLED AT THE END OF JULY.

NOW, you want to charge me R515 for 6 days. How is that even logical??? 6 days and you charging me R515??. I DID NOT SIGN UP FOR A 25 MONTH CONTRACT.

NOTICE WAS PROVIDED IN DUE TIME .

As discusser, provide the 6 day statement for the 6 days of August. So I can pay it month end.

Elevate 2 sim only is R189. 189 divided by 31 days

Then * times by 6 days

Should be what I am expected to pay.

And next time DO NOT MISLEAD PROSPECTIVE CLIENTS AND SAY YOU SERVE A 30 DAY NOTICE WHEN INFACT IT IS A 60 DAY NOTICR PERIOD

CELL C when my contract created mid month. My "BENEFITS" were PRO RATED.

NOW, Cancellation was provided which is 30 DAYS NOTICE AS PER AGREEMENT.

MONTH END WILL BE MY LAST MONTH WHICH IS THE 24/24 Months as per contract.

NUMEROUS TIMES I HAVE CLEARLY ADVISED YOU I DO NOT WANT WHATEVER FULL BENEFITS YOU ARE OFFERING!!!!!


WHAT IS THE AMOUNT YOU WANT TO CHARGE ME FOR THE 6 DAYS OF AUGUST??? WHY ARE YOU RUNNING AWAY FROM A SIMPLE QUESTION.

I AM ON A TOP UP CONTRACT. THERE ARE NO HIDDEN COSTS.

YOU ARE BLATANTLY REFUSING TO TELL ME WHAT AMOUNT YOU WILL CHARGE ME FOR THE 6 DAYS OF AUGUST AND I AM A CLIENT THAT USES EFT.

I DID NOT KNOW ENDING A CONTRACT WITH CELL C WILL FEEL LIKE THIS!!! I AM AT MY WITS END!!!

GIVE ME THE AMOUNT YOY WANT TO BILL ME FOR THE 6 DAYS OF AUGUST.

IF AN AGENT CALLS ME TO TELL ME ABOUT FULL BENEFITS I WILL LOSE IT!!!!

SHOULD THIS MATTER NOT BE RESOLVED I WILL TAKE IT UP FILURTHER WITH ICASA . MY 24TH MONTH ENDS JULY.

I WILL PAY YOUR PRO RATA FOR 6 DAYS OF THE ELEVATE 2 PACKAGE.

I HAVE A STELLAR CREDIT RECORD AND I WILL NOT LET YOU RUIN IT BY FAILURE TO DISCLOSE WHAT AMOUNT YOU REQUIRE FOR THE 6 DAYS OF AUGUST LEFT.


IF YOUR AGENTS are not *******Y DOING A CREDIT CHECK WITHOUT MY PERMISSION then its something else!!!


I HAVE NEVER IN MY LIFE DEALT WITH SO UNPROFESSIONAL PEOPLE!!

You clearly are much worse than the consultant before.

I know my contract cancellation has been processed successfully.

HOW MUCH DO YOU WANT TO CHARGE ME FOR THE 6 DAYS OF AUGUST FOR THE UNWANTED PRO RATAD mins,data ????????????

(This is a QUESTION which needs an ANSWER)

I AM AN EFT CLIENT THEREFORE I NEED TO KNOW YOUR PRO RATAD CHARGE.

I CANNOT SIMPLIFY THIS ANY FURTHER.

Do not be like your fellow colleagues and answer full benefits do not answer without understanding.


My 24/24 month is July.

Why Cell c keeps running away from such a SIMPLE QUESTION

Your consultants DO NOT PROVIDE CLARITY!!!!!!

They keep shoving the work MAM WE GIVING YOU FULL BENEFITS YOU WILL USE EVEN AFTER YOUR CONTRACT ENDS ON THE 6TH OF AUGUST.


That is NOT PROVIDING CLARITY.

5:30pm

Do not get that rude little condescending agent to contact me again!!!!

You mention the I am an IMPORTANT CLIENT.

Yet, you get the RUDE, CONDESCENDING, CLUELESS "FULL BENEFITS" agent to call me.

Whilst I specifically told YOU .


This is proving to be FRUITLESS! I cannot be dealing with such anymore.

She is literally OFF HER HEAD

I am no longer interested Cell C . You always get your rude consultants who try to talk over me and who try to get me to admit that I understand for the recordings so they can state query resolved.

Your service is beyond appalling.

You promise but never deliver . I am TIRED. I am DONE.

At the end of the day .

6 days in August then my number changes to prepaid as discussed.

Please send a statement for the pro rated amount of your elevate 2 package that you expect me to pay.

I DID ADVISE I AM AN EFT PAYING CLIENT THEREFORE PROVIDE STATEMENT AND NO MORE CALLS. I CANNOT DEAL WITH YOUR UNPROFFESSIONAL AGENTS .

GENOEG IS GENOEG!!