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Mimi M
1 reviews | Active since Dec 2019
10 Dec 2019, 12:49
Cell C cancellation issues
I contacted Cell C on the 2nd of November to cancel my contract as of the 5th of December (as my contract was about to end). I received a bill for the end of November, however my bill for December was for the full amount as well. As far as I am concerned, I was only supposed to pay a pro rata fee. I proceeded to contact the customer care team, like an idiot might I add as we all know that this will only result in agony, and was told I should only be charged a pro rata fee and was transferred to a " legal team " which put me on hold.I sent an email to the customer care team ( got through to Agnus Rathaba )who informed me that I missed cut off, however I called on the 2nd of November, how is it possible to miss cut off for December ?? Needless to say I have cancelled my debit order and have no inclination of making a full payment. This has been a horrible experience as I have also had issues with Cell Cs insurance policy. Good bye Cell C, may I never roam to your land of disappointment again.
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Replies (3)
Cell C's replyOfficial
10 Dec 2019, 13:13Hi Mimi
Your contract with Cell C was due to expire on 05/12/2019 and was cancelled on that date accordingly. Please note that this is your 24th month and you are still required to pay for the device and inclusive benefits that were loaded on the 1st of December.
With the above said you are liable for the December payment and as such will be debited on your nominated date.
^MM
Your contract with Cell C was due to expire on 05/12/2019 and was cancelled on that date accordingly. Please note that this is your 24th month and you are still required to pay for the device and inclusive benefits that were loaded on the 1st of December.
With the above said you are liable for the December payment and as such will be debited on your nominated date.
^MM
Best regards,
Cell C's reply10 Dec 2019, 13:13
Official
Hi Mimi
Your contract with Cell C was due to expire on 05/12/2019 and was cancelled on that date accordingly. Please note that this is your 24th month and you are still required to pay for the device and inclusive benefits that were loaded on the 1st of December.
With the above said you are liable for the December payment and as such will be debited on your nominated date.
^MM
Your contract with Cell C was due to expire on 05/12/2019 and was cancelled on that date accordingly. Please note that this is your 24th month and you are still required to pay for the device and inclusive benefits that were loaded on the 1st of December.
With the above said you are liable for the December payment and as such will be debited on your nominated date.
^MM
Best regards,
MM
Mimi M's updateReviewer Update
10 Dec 2019, 13:39I thought I am paying in advance,according to your website "the subscription fee that you pay at the end of a month is for next month's services"this means that I paid in November for December, why am I paying another full bill at the end of December? That would mean I am paying for January, when I don't even have active services as of the 5th of December.
MM
Mimi M's update10 Dec 2019, 13:39
Reviewer Update
I thought I am paying in advance,according to your website "the subscription fee that you pay at the end of a month is for next month's services"this means that I paid in November for December, why am I paying another full bill at the end of December? That would mean I am paying for January, when I don't even have active services as of the 5th of December.
Cell C's replyOfficial
11 Dec 2019, 12:53Hi Mimi
Referring you to your subscriber agreement terms and conditions; we are billing you a month in arrears.
The day you signed up for your contract you were not debited immediately for that month, we only started debiting you a month later.
^MM
Referring you to your subscriber agreement terms and conditions; we are billing you a month in arrears.
The day you signed up for your contract you were not debited immediately for that month, we only started debiting you a month later.
^MM
Best regards,
Cell C's reply11 Dec 2019, 12:53
Official
Hi Mimi
Referring you to your subscriber agreement terms and conditions; we are billing you a month in arrears.
The day you signed up for your contract you were not debited immediately for that month, we only started debiting you a month later.
^MM
Referring you to your subscriber agreement terms and conditions; we are billing you a month in arrears.
The day you signed up for your contract you were not debited immediately for that month, we only started debiting you a month later.
^MM
Best regards,