Cell C Cancellation Instruction Not Followed

I have been on hold for over 20 minutes where the consultant from the Call Centre said they were transferring me to the legal department. This has been an ongoing battle for the past two weeks and after numerous emails, calls and time wasting I have still had no feedback from Cell C.

My contract *** was cancelled with Cell C over a year ago and at that stage the consultant had confirmed the same, now over a year later I wanted to take out a deal with Cell C and to my surprise my previous contract had not been cancelled as requested and was given to the legal department. Cell C had my all my contact details including my home number, why did they not even bother to contact me to discuss the matter going to legal?

I have been requesting the banking details and amount so that I can pay the account and get the issue resolved for the past two weeks with no joy or assistance being given.

Your Call Centre is useless and consultants are not helpful at all. Please get someone contact me on *** seeing that contacting you is nothing but a waste of time.

Should I not have any joy in resolving the issue within the next two days I will be referring the matter to the Ombudsman for further assistance seeing as this is due to one of your consultants not following the instruction given to them when I had requested to cancel my contract.