RS
Riekie S
1 reviews | Active since Dec 2010
07 Jul 2020, 07:20
Cell C - Cancellation fee???
Why do I get an account for Cancellation fee???!!! I phoned in advance to cancel my contract and I cancelled it - My debitorder still went off for July - now I get another invoice - CANCELLATION FEE??? This can not be right??
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
07 Jul 2020, 08:37Hi Riekie
Your contract with Cell C was only due to end in September 2020 and your device fee is stretched across 24 months. We need to recover the device charges which would have been billed until September and hence you were charged a cancellation fee.
^MM
Your contract with Cell C was only due to end in September 2020 and your device fee is stretched across 24 months. We need to recover the device charges which would have been billed until September and hence you were charged a cancellation fee.
^MM
Best regards,
Cell C's reply07 Jul 2020, 08:37
Official
Hi Riekie
Your contract with Cell C was only due to end in September 2020 and your device fee is stretched across 24 months. We need to recover the device charges which would have been billed until September and hence you were charged a cancellation fee.
^MM
Your contract with Cell C was only due to end in September 2020 and your device fee is stretched across 24 months. We need to recover the device charges which would have been billed until September and hence you were charged a cancellation fee.
^MM
Best regards,
RS
Riekie S's updateReviewer Update
07 Jul 2020, 11:17THERE IS ABSOLUTELY NO WAY THAT I WOULD CANCEL MY CONTRACT BEFORE IT WAS DUE - I HAD NO CHOICE BUT TO KEEP THIS UNTIL THE END OF THE 2YEARS. I PHONED CELL C AND WAS GIVEN THE DATE THAT IF I CANCELLED THE CONTRACT WILL EXPIRE. I HAD A LOOK AT MY ACCOUNT - IT STARTED 01/07/2018 - AND IF YOU COUNT - JULY 2018 UNTIL JUNE 2020 - THAT IS 24 MONTHS!!! SO PLEASE DONT LET ME GET MORE ANGRY AS I ALREADY AM AND WAS FOR THE LAST 24 MONTHS!!!! GIVE ME THE CONTRACT - IF THIS DID NOT START ON JULY 2018 - BECAUSE IF YOU DO THE MATH - 24 MONTHS ENDS JUNE 2020!!!!
RS
Riekie S's update07 Jul 2020, 11:17
Reviewer Update
THERE IS ABSOLUTELY NO WAY THAT I WOULD CANCEL MY CONTRACT BEFORE IT WAS DUE - I HAD NO CHOICE BUT TO KEEP THIS UNTIL THE END OF THE 2YEARS. I PHONED CELL C AND WAS GIVEN THE DATE THAT IF I CANCELLED THE CONTRACT WILL EXPIRE. I HAD A LOOK AT MY ACCOUNT - IT STARTED 01/07/2018 - AND IF YOU COUNT - JULY 2018 UNTIL JUNE 2020 - THAT IS 24 MONTHS!!! SO PLEASE DONT LET ME GET MORE ANGRY AS I ALREADY AM AND WAS FOR THE LAST 24 MONTHS!!!! GIVE ME THE CONTRACT - IF THIS DID NOT START ON JULY 2018 - BECAUSE IF YOU DO THE MATH - 24 MONTHS ENDS JUNE 2020!!!!