Cell C Cancellation Department Avoiding Contract Cancellations After Full Contract Payments

Very poor service. I have tried to change a contract number to prepaid after the contract has been paid in full with no success for days.

Each time a call is made to their cancellation department on 084 143 the call drops. When you make a call to customer service on 084 145 they assist, and as soon as they transfer the call to the cancellation department, the call drops

I have tried to make arrangements for this cancellation a month in advance as advised by one of their consultants. After tomorrow I will have to pay this contract for another month even though I have honoured my end of the contract for 2 full years.

I had the same experience with Cell C in 2019 and I regretfully upgraded with them again. Wont make this mistake for a third time